Privacy Statement

Understanding our Privacy Policy

We have a legal obligation under the General Data Protection Regulation (GDPR) to ensure that all information held and processed about you complies with the principles of the regulation.

The regulation requires all personal information to be treated in the strictest confidence and to be used only for purposes of which you are aware. 

Confidentiality

We will treat all your personal information as private and confidential (even when you are no longer a customer). Nothing about your accounts nor your name and address will be disclosed to anyone, other than in four exceptional cases permitted by law. These are:

• Where we are legally compelled to do so;

• Where there is a duty to the public to disclose;

• Where disclosure is required to protect our interest;
  (This will not be used as a reason for disclosing information about you or your accounts, including your name and address, to anyone else for marketing purposes.)

• Where disclosure is made at your request or with your consent.
  (This can be either as a result of an application for a product or by signing an explicit declaration as part of the application. Consent does not need to be in writing if the service is provided over the telephone.)

• From time to time we will employ agents and sub-contractors to process information on our behalf. The same duty of confidentiality and security will apply to our agents and sub-contractors and all processing will only be carried out under our instruction and will be supported by written contract.

Using Your Personal Information

• Providing the service for which you have applied

• Your details will be used in providing the service you applied for and for the ongoing administration of the service we provide.

Keeping you Informed

There may be times when we feel that a service or product offered by us or a selected third party may benefit you. We may use information we obtain from your account transactions, in this decision-making process. To make you aware of the service or product we may contact you by mail, telephone, fax, e-mail or other reasonable method to give you further details, so that you can make an informed choice. You are, of course, under no obligation to apply for any of the services or products offered. If you prefer not to receive any of this information, please write to us at hello@essexrecoveryfoundation.org.

Use of cookies

This website uses cookies. Cookies collect information about your use of the website, including things like your connection speed, details of your operating system, the time and duration of your visit and your IP address. Cookies are widely used on the internet and do not identify the individual using the computer, just the computer being used. Cookies and other similar technology make it easier for you to log on to and use our websites during future visits.

The information collected by cookies enables us to understand the use of our site, including the number of visitors we have, the pages viewed per session, time exposed to particular pages etc. This in turn helps us to provide you with a better experience, since we can evaluate the level of interest in the content of our website and tailor it accordingly.

Most browsers automatically accept cookies. We will not attempt to personally identify you from your IP address unless required to as a matter of law or regulation or in order to protect our, or our other customers', rights. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser. However, you may find that some parts of the site will not function properly if you refuse cookies.

Cookies are used to store small amounts of information on your computer, which allows certain information from your web browser to be collected.

Research & Statistical Analysis

We may use your details to assist us in understanding individual needs and business trends in order to improve the products and services we offer.

Monitoring

We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service.

Sensitive Data

Certain information collected may be classified as sensitive and we can only use such data where we have your explicit consent. This data relates to racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life, criminal proceedings and offences and will only be processed in order to provide the service requested.

The Details We Hold

These uses of your personal information are covered by our notification under the General Data Protection Regulation. Under the terms of the regulation, you have the right to obtain a copy of the information we hold about you. There is no charge for this.

If you have any questions or concerns on the use of your personal information, please do not hesitate to contact us at any time.

Changes to the Privacy Policy

Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.